We make every effort to ensure the high quality of our products that our customers use the product of Apple satisfily.
Our inspection shows that the fault is due neither to the workmanship nor to the quality of the material used. Therefore, we feel we cannot replace a new one to you. In addition, we always treat our customers in a prolite and friendly attitude. We believe that there may be some misunderstanding between our staff member- Dennis Yip and you, but we will still keep on improving our customer services.
It is our responsibility to provide good after-sales service to our customers. Hence, we will inspect the problem of you iPhone and repair it as soon as possible.
Dear Ms Wong,
Thank you for your letter of 7 March.
We make every effort to ensure the high quality of our products that our customers use the product of Apple satisfily.
Our inspection shows that the fault is due neither to the workmanship nor to the quality of the material used. Therefore, we feel we cannot replace a new one to you. In addition, we always treat our customers in a prolite and friendly attitude. We believe that there may be some misunderstanding between our staff member- Dennis Yip and you, but we will still keep on improving our customer services.
It is our responsibility to provide good after-sales service to our customers. Hence, we will inspect the problem of you iPhone and repair it as soon as possible.
Your sincerely,
Lily and Dennis